I'm receiving an error message that says I'm traveling

If you're receiving an error message that says you're traveling, it means you are accessing Ecoplay from a country in which we are not available. You will be able to resume using Ecoplay once you return home.

If you believe you're receiving this message in error, you can contact us by selecting "submit a request" at the top of this page. Please make sure to include the country you are connecting from in your support message.