Why am I not earning XP when I am playing games?

If you believe the app isn't working because you haven't received seedlets recently, please be aware that seedlets are only added when you level up in a game. If you haven't leveled up in any games recently, this is likely the reason you haven't earned seedlets. Please note as well that seedlets are added when your Ecoplay Game Levels increase, not when your in-game levels increase. Please be aware as well that the Daily Play system will award seedlets every time you complete a 7 day streak, not every day that you increase your streak.

If it appears that you are not making any progress at all towards leveling up at all (i.e. you haven't been receiving XP, or your Daily Play time tracker isn't progressing towards the 5 minute mark) then the app may not be tracking your playtime. There are a few things that can cause this to happen, please take a look at this list of troubleshooting solutions and let me know if you're able to resolve the issue.

Firstly, always make sure to launch your games through Ecoplay rather than directly off your phone, since this will make sure Ecoplay can track your playtime.

1. Your phone may be on power saver mode. Power saver mode tends to shut off background processes on your device, which results in Ecoplay being unable to track your progress while it's running in the background.
2. You have reached the level cap for your game. All games have a level cap of 20, so if you've reached this level you'll need to switch over to another game in order to keep earning seedlets.
3. You haven't allowed screen overlay and usage access for Ecoplay. Both of these permissions for Ecoplay must be enabled in your phone's settings in order for the app to work properly.
4. You've hit the game's daily time cap. Once you play a game for more than 2 hours a day you will temporarily stop receiving seedlets for that game. That said, you can continue to earn seedlets by playing different games.
5. You're leaving your phone idle, or you aren't actively playing a game. In order for the app to track your playtime, you must actively play a game. Leaving the game running on your phone without actually playing it will cause the app to stop tracking your playtime, even if the game has idle-play features built into it. 
6. Ecoplay's "Recording your game time" setting has been turned off. Make sure this setting is always turned on when you want to use Ecoplay, you can check it by visiting the profile tab in your Ecoplay app, then the 3 dots on the top right, then tapping "settings" 

As one final piece of advice, always make sure that when you start a game, you see the Ecoplay "Welcome" notification show up. It should show up within 10 seconds of starting the game. If you do not see the notification, close the game and launch it again through Ecoplay. Once you see the notification, you'll know the app is monitoring your play time. 

If you would like to double check the amount seedlets you've earned, you can select your seedlet counter on the top right of your screen, then tap "Full History". This will bring you to your full earning history, where you can see all of the seedlets you've ever earned or spent.