Why is Ecoplay saying I am the wrong level in my game?

Many games have a built-in leveling system where you can level up according to criteria designed by the game's developer. This is a separate leveling system from the Ecoplay leveling system, which gives you a level for each game based solely on how much time you spend playing. In other words, it is normal that your in-game level for games will not match your Ecoplay level for your games, as they are two different leveling systems with no relation to each other.